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SIXT TRIUMPHS AT MANCHESTER AIRPORT RETAIL AWARDS

3 Jan 2012 by Matthew Fransioli     
Filed under: Customer Service     Tags: ,

We are celebrating this week after scooping the Car Rental Company of the Year Award at the Manchester Airport Retail Awards. The accolade, which saw Sixt beat off competition from shortlisted competitors Enterprise and Hertz, was awarded at an Oscar’s themed bash atManchester Airport Viewing Park. Mark Brindle, Development Manager at Manchester Airport, presented the Award to […]

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Public Sector Strike – 30/11/2011

29 Nov 2011 by Matthew Fransioli     
Filed under: Customer Service     Tags:

Ahead of Wednesday’s public sector strike Sixt would like to reassure our customers that reservations will be honoured for any customers delayed as a result of the strike action. The strike is set to cause disruption at airports across the country as the UK Border Agency join the industrial action. Therefore if you have a reservation at any […]

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Online Review Sites: Curse or Cure?

30 Sep 2010 by Matthew Fransioli     
Filed under: Customer Service     Tags:

TripAdvisor, the online travel review site, is currently facing legal action from nearly 700 guesthouses and hotel owners who are claiming that some of the reviews placed and hosted on their site are defamatory. Of course this potential case has raised quite a few eyebrows and questions. Is it right for TripAdvisor to be sued […]

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Sixt Nominated for Outstanding Customer Service

20 Sep 2010 by Matthew Fransioli     
Filed under: Customer Service     Tags: ,

Over the last few months we have been expanding the ways of providing our customers with excellent service. We’ve opened up ourselves to the internet by blogging, answering queries through our twitter account @SixtUK and have begun to interact with customers on numerous consumer forums. The main driving force behind our online presence is Gary […]

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Sixt’s Recipe for the Perfect Rental

15 Sep 2010 by Matthew Fransioli     
Filed under: Customer Service     Tags: ,

At Sixt we do our best to make renting one of our high quality cars as simple a process possible and with this in mind I’ve compiled the prefect recipe for a rental. I’ve noticed how much easier it is to cook at home if you have a little recipe card to follow instructions from […]

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Common Car Hire Terms

13 Sep 2010 by Matthew Fransioli     
Filed under: Customer Service     Tags:

Whilst adopting our new approach to Customer Service and maintaining transparency about our products and services I’ve decided to compile a list of some of the most common terminology used in the car hire industry and what they mean to you.

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Sixt goes the extra mile…

3 Jun 2010 by Matthew Fransioli     
Filed under: Customer Service     Tags: , ,

At Sixt we pride ourselves in taking extra measures to ensure our customers have a pleasant and relaxed experience when renting with us. Service quality and a strong service mentality are core values for all members of Sixt staff across the entire company. An example of the extra steps Sixt staff are willing to take […]

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Sixt UK Start New Online Approach to Customer Service

1 Apr 2010 by Matthew Fransioli     
Filed under: Customer Service     Tags: ,

Our New Customer Service Focus For a long time, Sixt have offered customer service through the usual means, communicating by phone, letter or e-mail, but as the world becomes a more open, online community we think we are missing out on customer complaints that are raised on blogs and social media sites. With slight trepidation […]

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Sixt Bringing Customer Service To Social Media

26 Mar 2010 by Matthew Fransioli     
Filed under: Customer Service     Tags: ,

Hi, I’m Gary Coughlan, the Customer Service Manager for Sixt U.K. Sadly, it is true that most consumers will often not approach a company when they have had a bad experience. I feel that it is the service provider’s responsibility, in their own interests, to actively seek out these customers to ensure that their opinion’s […]

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