Customer Service's archives »

Common Car Hire Terms

13 Sep 2010 by Andy Aspden     

Whilst adopting our new approach to Customer Service and maintaining transparency about our products and services I’ve decided to compile a list of some of the most common terminology used in the car hire industry and what they mean to you.

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Sixt goes the extra mile…

3 Jun 2010 by David Jackson     

At Sixt we pride ourselves in taking extra measures to ensure our customers have a pleasant and relaxed experience when renting with us. Service quality and a strong service mentality are core values for all members of Sixt staff across the entire company. An example of the extra steps Sixt staff are willing to take [...]

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Sixt UK Start New Online Approach to Customer Service

1 Apr 2010 by Andy Aspden     

Our New Customer Service Focus For a long time, Sixt have offered customer service through the usual means, communicating by phone, letter or e-mail, but as the world becomes a more open, online community we think we are missing out on customer complaints that are raised on blogs and social media sites. With slight trepidation [...]

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Sixt Bringing Customer Service To Social Media

26 Mar 2010 by Gary Coughlan     

Hi, I’m Gary Coughlan, the Customer Service Manager for Sixt U.K. Sadly, it is true that most consumers will often not approach a company when they have had a bad experience. I feel that it is the service provider’s responsibility, in their own interests, to actively seek out these customers to ensure that their opinion’s [...]

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