Common Car Hire Terms

Whilst adopting our new approach to Customer Service and maintaining transparency about our products and services I’ve decided to compile a list of some of the most common terminology used in the car hire industry and what they mean to you.

Additional Driver

When you rent a vehicle you are the only person allowed to drive the car/van, if you do wish to share the driving you can pay an additional charge to include an extra driver onto the rental. You will need to provide essential details about this driver, such as license information and contact details.

For some of our vehicle types this option is included within the price of the rental.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW)

Loss Damage Waiver removes the driver’s responsibility to a part of the vehicle in case of damage or theft. LDW is mandatory in Great Britain unless the customer is from the US or Canada and has insurance cover through their own credit card.

With a rental including loss damage waiver you only have to pay out an excess amount, determined by the vehicle class, in the event of the car being stolen or damaged. If you choose not to accept the LDW, which is an option for European rentals outside of the UK, then you will be held liable for the full price of the car.

Damage / Third Party Liability Insurance

Insurance coverage for the vehicle rented includes Third Party Liability with a maximum cover of 5,000,000 for damaged vehicle and unlimited liability for personal injuries. Insurance coverage is limited to Europe only.

Excess Mileage

For the majority of UK rentals Sixt offer unlimited mileage on the hire, but if the car is out on an extended rental of over 28 days then limits are placed on the amount of travelling the car can do in that period. Additional mileage beyond these limits will be subject to further charges.

Extended Loss Damage Waiver

For an additional daily cost on top of your rental you can take out the Extended Loss Damage Waiver (Base Excess Waiver) which helps to reduce the initial excess charge.

Flexi Tariff

Flexi Tariff allows you to hire a vehicle without paying anything in advance, payment will only be required upon collection of the vehicle. You can change or cancel your current reservation at any point prior to the rental and no cancellation fees apply.

Fuel Policy

The standard policy for Sixt’s UK rentals is a full to full policy, meaning that the car is full of fuel when you collect it from the branch and needs to be returned full. If the vehicle is returned without a full tank of fuel you will be charged for refuelling the car, at a rate higher than pump prices.

We also offer a pre-paid fuel option, at some locations, for one full tank of fuel and allows you to return the vehicle empty after your hire.

One Way Rental

Not everyone wants to return a hire car to the original pick up location, for these occasions we apply a one-way rental charge to cover any costs for returning the car back to it’s branch. One way rentals must be arranged at the time of your reservation and in certain cases your request may not be possible.

Out Of Hours Charge

Sixt branches tend to operate within standard business hours and if you want or need to return your hired vehicle outside of these hours then it can be catered for at some of our locations. However, there will be an additional charge for this.

Period of Hire

The Period of Hire relates to the length of your rental. From the moment you leave our branch to returning the vehicle for its final check.

Pre-paid Rental

By paying for your rental in advance you can benefit from a reduced hire price. However, once you have made the booking please be aware that due to the nature of pre-paid rentals cancellation and rebooking charges can be incurred.

Vehicle Type

Sixt is extremely proud of its fleet, by sourcing higher quality cars we are able to provide customers with a driving experience that is a bit more unique and individual than our rivals.

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Common Car Hire Terms, 8.0 out of 10 based on 6 ratings

46 Responses

  1. David Ross says:

    I have used Sixt a few times before but I’m unclear about the cost of what you call “Extended Loss Damage Waiver” or “Base Excess Waiver” – how much does it cost for a week’s car hire? Also can it be included when booking online? Thanks

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  2. Hi David,

    In some cases the base excess waiver is included, however it depends upon the location. The cost is also dependant upon the location and vehicle group.

    When reserving online there is an option to select the insurance if it is not already included.

    I hope this helps but please don’t hesitate to contact us if you have any further questions.

    Kind regards,
    David

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  3. Tony Phillips says:

    Hi Gary,

    I was under the impression that you had a Sixt pick-up and delivery point at the airport in Volos but on my booking confirmation it lists the
    only address as in the city of Volos. This is quite some distance – do you meet clients at the airport?

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    • Gary Coughlan says:

      Hi Tony,

      You are right, our Volos location is in the City. I have e-mailed you with a suggestion, hopefully we have found the right solution for you.

      Best regards
      Gary

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      • Tony Phillips says:

        That’s really great! Thank you very much.

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  4. Tony Phillips says:

    Hi Gary,

    i’m still waiting for your colleague Lee to confirm this Volos airport arrangement.

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    • Gary Coughlan says:

      I understand everything is now taken care of.

      Let me know iof there is anything else we can help with.

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  5. Jer says:

    Hi,
    I have made an online booking reservation for a car hire.
    I only realised that it would be better to change the pick up and drop off location.
    Because I selected the ‘online’ price does that mean my card has been charged?
    Am I able to rebook without any additional charges?
    I wasn’t sure if my credit card was charged yet.
    Please let me know what I can do from here.
    Thanks.

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  6. Dave says:

    Hi,
    I’ve rent a vw golf from sixt and will return it in few days, someone parked next to me opened the door and made a scratch on my car door at car park, I wondering if it’s covered by collision damage waiver?

    Thanks
    Dave

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  7. Anne Heggen says:

    Greetings. Can you please let me know how much it will cost per day to add a driver to the rental. We are renting a vehicle from CDG. Also, can you provide car seats? If yes, what is the rate?

    Thank you!

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  8. Gary Coughlan says:

    An Additional Driver Surcharge of EUR 25.00 per month started applies for rentals from CDG

    Here are our current rates for the child seats.

    Accessory Euro/Day EUR/Month

    Baby Seat (0-13 kg, Group 0+) 10.- 35.-

    Child Seat (0-10kg,9-18 kg/Group 0/1) 10.- 35.-

    Booster Seat (15-36 kg/Group 2/3) 10.- 35.-

    Ski Racks 15.- 30.-

    Please let me know if you need anything else.
    Gary

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  9. kyle says:

    I regularly use your services on a weekly basis and would liek to discuss decent rates for a monthly rental, however when I enquire I’m told that I wioll be charged full daily rates even though i’m a loyal customer and am looking to do this on a long term basis (more than 28 days), Infact I am looking to do this on a 6 month basis but im being quoted full daily prices totalling way in excess of £950, If someone can contact me with a deal or a way of renting on a long term basis for a smaller fee.

    thanks

    kyle

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  10. Gary Coughlan says:

    Thank you for your question on our blog.

    I have your e-mail address, we will be in touch.

    Gary

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  11. steven gore says:

    hi i have a clean licence for 4 years an have no points i do have a driveing offence from april 2009 am i ok to rent?

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  12. Gary Coughlan says:

    Thank you for your comment. To protect your private information, please e-mail details of the offence to: customer-service-uk@sixt.com

    Thanks
    Gary

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  13. Diane says:

    In regards to an extra driver being put on the contract, what is the additional rate from Munich?

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  14. Trev says:

    I just got back from dropping a rental car at Heathrow London and find a £168 charge for fuel on my card. Is this not a little expensive for fuel?
    I admit I left it empty but I did mention this to the guy who I gave the keys to and seeing as the drop off centre is attached to a petrol station I assumed it wouldn’t be too expensive.
    Come on Sixt be real with your prices.
    Regards a unhappy customer
    Trev

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  15. Gary Coughlan says:

    Thank you for commenting on our blog.

    I am sorry for the delayin publishing your comment.
    As you had also commented on our Facebook page we have already replied and resolved query.

    However, if there’s anything further we can do for you please feel free to get in touch.

    Best regards
    Gary

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  16. Jim says:

    I am attempting to rent a car for pickup in Wurzburg in June. However, I’m not sure whether, in order to include the Loss Damage Waiver or Collision Damage Waiver, the tab should be turned on or off. I do want coverage; I’m just not sure how to get it. thanks

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  17. Hi Jim,

    Thank you for your post on our blog.

    To add the Loss Damage Waiver or Collision Damage Waiver the tab must be on. You will see it as a small circle next to each option and it should be filled in to show the insurance option has been selected.

    I hope this helps and if you require any further assistance please get in touch.

    Best regards,
    Louise

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  18. Cheryl says:

    Hi I would like to know how much deposit is held on a credit card, for hire of a Suzuki Jimmy in Iceland for 5 Days.
    Thank you.

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    • Hi Cheryl,

      The exact deposit amount is not determined until the vehicle is collected as the amount held is dependent on the vehicle. However, we do advise customers that the deposit amount is generally two times the overall rental costs.

      I hope this helps and please let me know if I can do anything further for you.

      Many thanks, Louise.

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  19. Jesse Stevens says:

    To whom it may concern,

    I am very upset as I recently booked a Sixt rental. Unfortunately I was unable to proceed and cancelled my booking. The website took me automatically through a pre paid option and I did not see any other type of booking option.

    When I came to cancel I have now been charged the full amount of my rental – which was for three days.

    I think this is very sneaky and find it unfair and unwarranted. Suffice to say that it is written in your terms and conditions (which is the only help I received when I called your help desk – a blunt reminder of the fact I clearly did not read them).

    It would have been a good option to have simply offered a change of rental date and location instead of a cancellation – or at least some notification that this fee was about to be deducted from my credit card.

    Is it possible for me to move this fee to another rental agreement instead of loosing three days hire for not using any of your services?!

    Very frustrated

    Jesse

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    • Hi Jesse,

      Can you please confirm your reservation number for this booking? I’ll be happy to look into this for you further.

      Thanks, Jess.

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  20. Matthew Simpson says:

    Hi we are renting a car from you in malaga on Saturday 15th August and my wifes credit card has not been delivered will Sixt be able to use my crefit card although the booking is in her name althougj our contrat says we can have a named driver?

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    • Hi Matthew,

      Thanks for your message.

      I have looked at our records and I can see that you spoke to my colleague Tricia over the phone last night about this query. I hope that she was able to answer all of your questions.

      Just to sum up, the branch can change the credit card when you get there. However, the main driver does have to be the cardholder, so you will have to have yourself as the main driver and your wife as the additional driver. The prepaid amount will be refunded to her card as soon as the card details are changed, but this can take 7-10 working days to show. The amount for the hire will then be charged to your credit card at the end of the rental. Please note that if your wife’s credit card has expired or been deactivated, then she may need to contact her bank or provider to ensure that the refund goes into her account and not to a holding account. Also, as Tricia has advised, the hire price may increase when the card is changed. Unfortunately this is not something that we have any control over, however Tricia has noted all of this on your booking so the branch are aware of the intention to change the credit card.

      I hope this can help to solve your query, and have a lovely time in Spain.

      Thanks, Jess.

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  21. Sandro Romanelli says:

    Hello,
    First of all, thanks for the useful information.
    I’ve read on the form files is it mandatory to the extra-driver to be there at the car’s pick-up.
    However, I would like some advise on how to deal with an additional driver that can’t be present in the sixt agency at the car’s pick-up.
    I’m renting a car in Miami-FL and sharing the wheel with a friend, but he will pick-up the car days before my arrival in Miami… Is it possible for him to just handle my drivers’ licence?
    Or maybe to present myself as an additional driver in a sixt agency days after the car’s pick-up?
    Thank you,
    Sandro

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    • Hi Sandro,

      You would need to hand over your driving licence in person to be added as a driver to the rental I’m afraid. However, if you go in to the branch after the hire has started you would be able to be put onto the rental as an additional driver. Please ensure that the reservation already has your name as the additional driver if you wish to do this, so that the location will be able to process it as quickly as possible and get you on the road.

      I hope that helps. Thanks, Jess.

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  22. Katia says:

    Hello,

    Does someone know the extra cost for dropping off a rental car out of hours at Fiumcino Airport in Rome?

    Thanks!
    Kat

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    • Hi Kat,

      I’ve had a word with the team in Italy to find this out for you. They’ve advised that there wouldn’t be an out of hours charge for returning the vehicle, there’s only a charge for collecting out of hours. There would be a one way fee if you’ve collected the vehicle elsewhere before returning to Fiumicino Airport, but if you collected from there then there wouldn’t be any extra charges.

      Hope that helps!

      Thanks, Jess.

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  23. Mark Styles says:

    Dear Sixt Team,

    Can you please advise me of the cost per litre (unleaded fuel) for Sixt to refuel the car following a rental at the London Heathrow branch in the UK?

    Thanks,

    Mark

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    • Hi Mark,

      Our current cost for refuelling is 2.57 GBP + VAT per litre.

      I hope this helps to solve your query, and if you need anything further please let me know.

      Thanks, Jess.

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  24. Glen maxwell says:

    Picked up a car yesterday evening from Barcelona airport and was informed under no uncertain terms that if I didn’t increase the insurance that the excess would be £600 per each little individual damage / scratch to body work to the car .
    Difficult to check bodyworkin the dark but had to sign anyway unhappily
    Find it perplexing that the excess can be applied an unlimited number of times to one vehicle under one contract

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    • Hi Glen. Thanks for your comment. I’ve passed this query on to the claims department in Spain for some more information, and I will email you shortly to advise further. Many thanks, Jess.

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  25. mrs c norris says:

    please can you tell what i will have to pay when i arrive at paphos airport .i am going to hire a car from sixt. how much unlimited milage fuel will i have to pay at pahos when i pick car up from them i am booking mini car for ten days

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    • Dear Mrs. Norris,

      Unfortunately we are unable to provide you with a quote on this medium, as our rates change due to availability and demand. Please feel free to contact our dedicated reservations team who will be more than happy to provide you with an accurate quote. The number to call is 0844 499 33 99. Please note that we do offer some rates with unlimited mileage, and our fuel policy is full to full. This means that you will be provided with a vehicle with a full tank of fuel, and you should also return with a full tank of fuel or our current refuelling rates will apply.

      Thanks.

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  26. Ho says:

    I booked and prepaid a ford galaxy 7 seaters at your Manchester Branch. Will I be charged extra if I change from manual to an automatic car?

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  27. Marcus says:

    I am happy that I found your post while searching for informative posts. It is really informative and quality of the content is extraordinary about unlimited mileage contract hire.

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  28. Hayden Lee says:

    I personally like your post; you have shared good information and experiences about company car opt out services. Thanks for providing such a great information.

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  29. Paul says:

    Hi I have hired your small car in September I paid for full cover how much deposit will I have to leave thanks P’s pick up Dublin airport

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    • Gary Coughlan says:

      Hi Paul,

      I have requested your reservation number in a e-mail sent to you today. Please reply to the e-mail with the requested details.

      I look forward to hearing from you.

      Best regards,
      Gary

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  30. Lordkent says:

    I am renting a Sixt Car in Orlando for 70 Days, for approx 4 Days of these days I will need to add an additional driver following a small medical operation, Will I have to pay just for the 4 days or the whole rental period?

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    • Gary Coughlan says:

      Hi Kenneth,

      An additional Driver can only be added to the whole of the rental period at the start of the hire.

      I hope this helps.
      Gary

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  31. Claire Routledge says:

    Hi sixt,
    I’m hiring a polo (or equivalent) from Majorca airport for 5 days this coming may. I’ve opted for all of the optional insurance add ons. Will I still be charged a deposit or is this only for people who don’t choose the optional add ons? If there will be a deposit how much roughly should I expect this to be please?

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    • Gary Coughlan says:

      Hi Claire,

      Here is the arroval Information from our Website for Majorca:

      A deposit of up to three times the hire price is charged to the chosen means of payment as a security.
      The deposit for high-value vehicles may differ. The exact deposit is determined on collection since the amount is dependent on the vehicle.

      I hope this helps.
      Thanks
      Gary

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