I’m Gary Coughlan, the Customer Service Manager for Sixt U.K.
Sadly, it is true that most consumers will often not approach a company when they have had a bad experience. I feel that it is the service provider’s responsibility, in their own interests, to actively seek out these customers to ensure that their opinion’s can be heard.
Social media offers a great opportunity for consumers to have on-line discussions and share experiences. Here at Sixt we want to be part of that open and honest conversation both, here on our blog and by monitoring other online blogs, forums and social networking sites such as Twitter or Facebook for customer feedback and to respond to questions and criticisms.
I am very keen to learn of your experiences and from your experiences. I look forward to reading your comments and joining in on the conversation.