At Sixt we pride ourselves in taking extra measures to ensure our customers have a pleasant and relaxed experience when renting with us. Service quality and a strong service mentality are core values for all members of Sixt staff across the entire company.
An example of the extra steps Sixt staff are willing to take was highlighted in a recent case experienced by Mr De Graaf, a customer at our Stansted Airport branch. After returning his hire car Mr De Graaf realised he had left his GPS system in the vehicle but as he was already en route back to the US it was too late to go back to the location. However there was no need to worry as the GPS was soon back with him thanks to Anja Nowak, from the Sixt Stansted team, who personally arranged for the item to be returned using the best value delivery service.
Below are some extracts from Mr De Graaf’s kind letter acknowledging Anja’s exemplary service.
I want you to know you have an exceptional employee at your office at Stansted Airport, UK – Anja Nowak. She performed an act of such unusual honesty and kindness that I think you should know.
On May 10 I returned my Sixt rental car at Stansted airport. Boarding my Ryanair flight to Perugia, Italy I rummaged through my carryon but could not find my trusty old Garmin GPSMap76 that I’d intended to use to monitor the flight’s Progress. A thorough search after arrival showed it was indeed gone. I deduced I had left it behind so with little hope I phoned and emailed the Sixt office in Stansted and the hotel.
Ms. Nowak answered the phone, didn’t know about any found GPS, but agreed to mount a search. Shortly, I received an email – it had been found. Ms. Nowak offered to personally wrap and arrange delivery of the GPS and to add the cost to my car rental credit card bill. I was amazed and pleased.
Today, it arrived, beautifully and efficiently packaged and in perfect condition to my home in North Carolina. With people like Anja Nowak as employees, you are blessed.
After this experience, my next car rental surely will be from Sixt, if at all possible.
It’s always nice to receive positive feedback from our highly valued customers so we’d like to thank Mr De Graaf for taking the time to write to us and congratulate Ms. Nowak for being a commendable Sixt employee.