Over the last few months we have been expanding the ways of providing our customers with excellent service. We’ve opened up ourselves to the internet by blogging, answering queries through our twitter account @SixtUK and have begun to interact with customers on numerous consumer forums. The main driving force behind our online presence is Gary Coughlan, Sixt UK’s Customer Service Manager, who now spends his time not only dedicated to answering customers e-mails and phone calls but also providing answers to any questions or problems that may crop up on the internet. In recognition of his level of service Sixt Rent a Car put him forward to the BT Visit London Awards panel and we are extremely pleased to say he has been shortlisted for the Outstanding Customer Service award.
The BT Visit London Awards 2010 will be held in The Bloomsbury Big Top on the 8th December, where Gary and Sixt will face stiff competition from 5 other companies in the category. Sixt’s Commercial Director, Per Voegerl, was extremely pleased to see Gary’s efforts rewarded with the nomination and said “Sixt have been providing excellent service to our customers for many years, but as a company we need to always be striving to progress and improve this. By opening up new avenues to respond to our customers and extend our service to the online world we hope that we’re going to continue to improve our standards long into the future”.
Gary said earlier today that “it is a privilege to be nominated for this award, it’s always good to be recognised for any effort that you make at work although at Sixt I just see it as part of the service that I and the rest of the customer service team aim to provide on a daily basis”. Everyone at Sixt is wishing Gary the best of luck for when he goes to the awards and fingers crossed he might even bring home a trophy to grace his desk, alongside the pictures of his family.